Roseville Increases Customer Satisfaction and Reduces Lockbox Payments by 80%

After switching to the frictionless user experience provided by InvoiceCloud’s digital engagement and payment solution, Roseville has seen several benefits, including:

  • Decreased manual collections with increased self-service
  • Fewer payment calls and walk-in traffic
  • Reduced print and mail costs and moved lockbox in-house
  • Seamless support of a growing population despite a decrease in CSR staff
  • Higher customer satisfaction rates

roseville case study