Roseville Increases Customer Satisfaction and Reduces Lockbox Payments by 80%
After switching to the frictionless user experience provided by InvoiceCloud’s digital engagement and payment solution, Roseville has seen several benefits, including:
Decreased manual collections with increased self-service
Fewer payment calls and walk-in traffic
Reduced print and mail costs and moved lockbox in-house
Seamless support of a growing population despite a decrease in CSR staff
