City of Hagerstown

Hagerstown Conserves Resources Migrating ACH Drafts, While Reducing Shutoffs with an Engaging Digital Payment Experience

After switching to the frictionless, customer-friendly experience provided by InvoiceCloud’s digital engagement and payment solution, Hagerstown has seen several benefits, including:

  • Increased self-service adoption
  • Higher customer satisfaction rates with a seamless experience across all payment types
  • Decreased shutoffs with higher AutoPay enrollment
  • Reduced manual workload migrating ACH Payments to InvoiceCloud
  • A fully supported, straightforward integration with their core CIS

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hagerstown case study