The insurance industry is facing a talent shortage several years in the making, at a time when business expenses and policyholder expectations are higher than ever. Many insurance companies are burdened with inefficient billing and premium collections technologies that complicate payments. This causes an inferior policyholder experience and generates costly, inefficient, and error-prone manual processes for staff.
Insurers must utilize digital transformation to overcome the workforce shortage that’s jeopardizing the policyholder experience and disrupting organizational efficiencies.
Watch the on-demand webinar to discover the benefits of self-service and digital payment adoption. You’ll learn how to:
- Leverage technology to bridge the industry workforce gap
- Automate your policyholders’ most frequent touchpoint
- Ease staff workload, reduce costs, and retain more customers