Utilities and local governments are facing a talent shortage, at a time when growing inflation and supply chain issues are steadily increasing expenses. Talent gaps and other strains on resources lead to inefficiencies in processes, displeased customers, and burned-out employees.
This eBook details the current state of the utilities and local governments and shares comprehensive advice on how to bridge your workforce gap through digitization of billing and payments – a critical touchpoint for existing staff and customers.
Leverage technology to bridge the utility and local government workforce gap
Enhance the customer experience by automating the most frequent touchpoint
Ease staff workload, reduce costs, and create thrill customers