For billing and payments professionals, nothing is more valuable than increasing self-service. The more customers take advantage of routes like digital payments, paperless billing, or automatic payments, the more on-time collections and conserved resources your organization can expect.
Encouraging your customer base to adopt self-service options may seem out of your control – but believe it or not, your organization does have the power to influence the behaviors you’d like to see from your customers.
It all comes down to providing frictionless experiences at your most pivotal customer engagement points.
Download The Ultimate Guide to Transforming Customer Behavior with Frictionless Experiences and you’ll learn:
|How billing and collection organizations can strategically eliminate friction and drive ideal customer behaviors
|How the City of Arlington, TX is saving $900k/year with frictionless experiences
|Which engagement points billers should maximize to conserve staff time and resources