The City of Hagerstown Partners with InvoiceCloud to Launch New Online Payment System

The portal will give residents enhanced options to pay bills online or via text

HAGERSTOWN, Md. & BOSTON–(BUSINESS WIRE)–The City of Hagerstown, MD, has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online billing and payments, to launch an enhanced digital payment portal for over 40,000 Hagerstown residents. The new payment portal, powered by InvoiceCloud, launched on January 31.

Before implementing InvoiceCloud, Hagerstown customers were limited to paying bills with credit card, cash, or checks. InvoiceCloud gives customers the option to pay bills via phone, text, ApplePay, GooglePay, PayPal, or Venmo.

“Providing Hagerstown residents with a secure way to pay bills online with the same ease of use and payment options they have available to them in nearly every other e-commerce platform is a point of pride,” said Beth Everhart, Support Services Manager. “A significant benefit of InvoiceCloud is the convenience it provides both our residents and our City employees, giving everyone the valuable gift of time back in the day to focus on high-priority items.”

With the previous payment service, 30% of all calls to the City’s customer service line were payment related. InvoiceCloud’s user-friendly online platform is not only more convenient and available 24/7 for customers, it also reduces the time City employees must spend manually processing payments.

Hagerstown is using InvoiceCloud to offer customers new features, including paperless billing, the ability to link multiple accounts and bill types together, and full visibility in account and payment history. The InvoiceCloud portal also gives residents and business owners in Hagerstown the opportunity to pay a variety of bills all in one place, including electric, water and sewer bills, parking tickets, and municipal tax payments.

“The switch to InvoiceCloud’s payment portal is a big leap forward for Hagerstown,” said Hagerstown Mayor Emily Keller. “After listening to our customers and employees, we are proud to have a service that makes their lives easier and improves customer satisfaction.”

Hagerstown customers who wish to register for online bill payment and other convenient payment options and scheduling features can visit Hagerstown will absorb the online payment convenience fee, so this is a free service for all customers.

About InvoiceCloud:

InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 2,100 clients across the US and over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit

About EngageSmart:

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, Massachusetts, EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. EngageSmart serves more than 74,000 customers in the SMB Solutions segment and more than 3,000 customers in the Enterprise Solutions segment across five core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit and follow us on LinkedIn.


Katie Jacobs
Quarter Horse PR for InvoiceCloud

Investor Relations:
Josh Schmidt
EngageSmart, Inc.