[Research Report] The Utility CSAT Report: Improving customer satisfaction where it matters most
New data on utility customer experience preferences and areas of dissatisfaction
Simplicity that works.
With InvoiceCloud, your customers can move seamlessly from paper to paperless. Our platform drives the industry’s highest adoption rates, enabling significant benefits for our clients, including:
- Decreased costs
- Maximized operational efficiencies
- Improved customer satisfaction
- Reduced call volumes and lobby traffic
Let your customers pay when, how, and where they want.
Your customers want choices. That’s why InvoiceCloud delivers intelligent communications and an engaging platform that prompts customers to enroll in self-service. And our biller-branded customer portal mirrors your organization’s branding to let customers know they’re in the right place.
Our true SaaS platform is always up to date, and enables your customers to:
- Pay online, by text, or by phone
- Utilize kiosks at convenient locations
- Enroll in self-service paperless billing
- Schedule payments or enroll in AutoPay
- Make one-click payments through email, text, or calendar reminders
Our clients' results speak for themselves.
Don’t just take our word for it. See how InvoiceCloud’s platform
has helped organizations like yours achieve real results.
California Mutual Saves Time and Money by Improving Payment Efficiencies
City of Roseville Boosts Self-Service and Payments with Enhanced Customer Experience
Since implementing the Invoice Cloud platform, we’ve received our highest customer satisfaction scores ever.
Utility Billing Services Manager
City of Roseville, California
The Invoice Cloud platform helped us cut mailed and in person payments in half, enabling us to shift resources to other areas of need. In fact, it decreased mailed in payments so much that we never fell behind on processing these payments in a single day in the past cycle—a first in my 20+ years of processing payments.
James City County
Invoice Cloud’s seamless integration with our core billing system has improved payment efficiencies so much that we save 15 hours a week in time spent on reconciliations. It has made our lives so much easier, and allows us to focus on more strategic priorities.
California Mutual Insurance Company
The Invoice Cloud platform delivered the cutting-edge online bill payment system we needed to improve customer engagement, enhance the user experience, and ultimately drive e-payment adoption to an all-time high.
Lockhart Power Company
We were looking for a digital payment solution that provided a friendly user experience and the latest payment innovations. Invoice Cloud delivered exactly that, along with a seamless implementation and continued support to answer any questions we had.
Farmers Mutual Fire Insurance Company
Let’s work together.
Partnering with InvoiceCloud increases your revenue, extends your solution, increases client retention and makes your clients’ customers happier. Let’s work together to deliver solutions customers and clients want to use.
Want to learn more?
Sign up for a free, no obligation demo today.