by Sara Faied | Feb 16, 2023 | apple pay, customer experience, digital payments, google pay, mobile wallet, omni-channel, online payment system, online payments, paypal, research
We talk a lot about payment channels, but what exactly are they? As their name suggests, payment channels are basically any way that a customer might make a payment or anywhere that you (as a merchant) might accept a payment. For digital payment channels, this “where”...
by InvoiceCloud Team | Dec 22, 2022 | apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main source of revenue for many organizations, but research also indicates this touchpoint can have a major impact on customer satisfaction and the...
by Jessica Allen | Nov 5, 2021 | apple pay, digital payments, ebpp, google pay, mobile wallet, omni-channel, paypal, self-service
Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill payment experience. In 2020, digital wallet adoption rose to 55% of consumers worldwide, and industry experts predict that...
by Bill Hughes | Jun 10, 2020 | apple pay, google pay, mobile wallet, omni-channel
Have you ever seen someone get their total at the grocery store and go for their phone instead of their wallet to pay? In that case, it’s likely they’re using a mobile wallet – like Apple Pay or Google Pay – to foot the bill. Mobile wallets (a.k.a. mobile payment...
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