1. 4 Keys to Reducing Late Premium Payments and Cancellations

    Posted on August 11, 2021

    Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…

  2. What is CX vs. UX?

    Posted on March 10, 2021

    User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…

  3. The 5 Biggest Payment Engagement Trends for 2021

    Posted on January 6, 2021

    With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

  4. Improved Payment Processing Drives Online Adoption: Client Story

    Posted on November 4, 2020

    The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…

  5. What is a Customer Effort Score–and Why Does it Matter?

    Posted on July 29, 2020

    There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…

  6. How Customer Frustration Impacts Customer Churn

    Posted on July 1, 2020

    Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss…