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Digital Engagement Strategies for Utilities: Insights from InvoiceCloud and ASUG
The introduction of consumer facing AI has gone further than ever in elevating utility customer expectations. Providers were already…
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The Benefits of Paperless Utility Bills
Among the many key priorities utility agencies are balancing (grid modernization, expanding renewable energy sources, and managing rate structures,…
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Event Recap: IUCX Conference 2025
The IUCX Conference is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals…
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Helping Utility Customers Tackle Collections Challenges
Paul Applegate, VP of Alliances and Business Development recently collaborated with ASUG, Americans SAP Users Group, to discuss the…
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Event Recap: 2025 Oracle Edge Summit
Oracle Energy and Water’s Customer Edge Summit is a one-of-a-kind event for utility professionals to share lessons learned, best…
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3 Strategies for Reducing Delinquent Utility Payments
Energy service providers across the U.S. are struggling with the consequences of late and delinquent utility payments, while service…
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Disrupting without Disruption: The Reality of Digital Transformation for Utilities
It’s all well and good to talk about the importance of a modern customer experience (CX) and the consequences…
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Where to Find the InvoiceCloud Team at CS Week 2024
CS Week 2024 is an eagerly anticipated event for the InvoiceCloud team, serving as a cornerstone for advancing utility…
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What Water Systems can Learn from Digital Billing and Payments Research
This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
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LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
