Harness the Power of Customer Service for Email Collection
Published 3/6/25
The auto-generated invoice reminder emails available through InvoiceCloud are a great tool for promoting online payment adoption. Payers who receive email notification reminders are more likely to make online and on-time payments compared to those who don’t. However, their effectiveness relies on having payers’ email addresses on file. To help boost online payment adoption, aim for increasing the number of payers with an email address on file.
The best way to add more email addresses to your database is to utilize your customer service staff. Your staff interacts with a large portion of your payers on a daily basis, whether it’s in-person or over the phone, and every interaction is an opportunity to make sure each customer has an email address on file. To help get these conversations started, we’ve put together a list of scenarios that your CSRs could use to request a payers’ email address and sample scripts to use in each situation. Download Sample Scripts
Once a customer has an email address on file and the record is passed to InvoiceCloud, they’ll automatically be eligible to receive the automated notices available through the biller portal.
To get the most out of your InvoiceCloud auto-generated email reminders, make sure you’ve also enabled all three available invoice notifications. If you currently use fewer than three, we’ve made it easy to add more. Simply fill out the form using the button below, and we’ll take care of it on your behalf.
Looking for more ways to add email addresses to your customer database? Reach out to customermarketing@invoicecloud.com.