Introducing Our New GenAI Chatbot Experience

Published 1/9/25

We are excited to announce the launch of our new GenAI chatbot, designed to enhance customer support with instant, efficient, and personalized assistance available 24/7.

Internally the Client Services team has been using the same GenAI tool for the past several months, helping train the language model. Many of the responses our customers have been receiving are crafted with the help of this new tool.  We are thrilled to now be able to extend it to our customers.

Our AI chatbot offers:

• 24/7 Availability: Get help anytime, day or night.
• Instant Responses: Receive immediate answers to your questions.
• Case creation: If the chatbot is unable to answer your question, it will result in opening a case.
• Continuous Improvement: The chatbot learns and evolves with each interaction.

Access the AI chatbot through Support Central, when submitting a case.

Experience the future of InvoiceCloud client support and let us know your feedback.