Kevin’s Corner: Building Success and Innovation in 2025

Published 2/6/25

As we step into 2025, I’m reflecting on our journey and the foundation we’ve built for continued innovation and growth. Last year was transformative for InvoiceCloud, and I’m excited to share our key milestones from 2024 and our vision for the year ahead.

Our Foundation: A Talented Team & Customer Community

Our People

InvoiceCloud’s success is driven by our talented and engaged team. In 2024, we deepened our commitment to fostering a vibrant culture through our Principles of Leadership program and updated core values that emphasize customer focus, expertise, innovation, and integrity. These values shape how we deliver excellence every day.

Our culture has been widely recognized, earning us more than 20 industry awards, including the Boston Globe Top Places to Work Award. Our inverted pyramid model, prioritizing customers and front-line employees, remains key to our success.

Our Customers

We’re proud to serve resilient industries like utilities, tax authorities, and insurance, enabling critical transactions such as tax and utility payments. Our purpose statement to deliver “Digital Payments for Everyone” drives us to remove barriers to digital adoption, fostering financial inclusion for populations such as the elderly, nonnative English speakers, and the unbanked.

Our product is a “must-have” solution, empowering customers to increase payment adoption, reduce paper bills, and decrease late payments. By combining SaaS architecture that ensures stability with a customer-first focus, we are uniquely positioned to deliver superior service and innovation.

Looking Ahead: Priorities for 2025

Product Innovation

We’re delivering new tools and enhancements to support your success, including:

AI-powered biller report generator for actionable insights.
Email customization tools, allowing billers to send emails from their domains.
Updates to tax market conveyance tools, addressing key customer feedback.
Advanced enterprise features like single sign-on and multi-factor authentication.

We’re fully committed to integrating generative AI to drive efficiency, insights, and improved customer experiences. This innovation is a key priority as we scale our offerings.

Championing Digital Payments for Everyone

We are dedicated to breaking down barriers and empowering everyone—whether it’s a first-time digital payer discovering the simplicity of online transactions or a community leader working to bring digital literacy to underserved populations. Each interaction represents an “aha” moment that builds confidence and drives progress toward 100% digital adoption.

By enabling Digital Payments for Everyone, we’re setting a new standard in accessibility and usability. From reducing administrative costs to promoting community development, our platform helps our customers and their payers succeed in today’s digital-first world.

What This Means for You

Our focus for 2025 is simple: providing the highest value to you, our customers. With our strong culture, innovative solutions, and stable business model, we’re committed to helping you streamline payments, reduce costs, and improve efficiency—all with a seamless and effortless experience.

We’re excited for the year ahead and confident that InvoiceCloud is ready to help you achieve your goals. Thank you for your continued partnership. We look forward to working together to make this a standout year for you and your business.

With gratitude,
Kevin
CEO, InvoiceCloud