Quiet Hours: Optimize Customer Communication

Published 12/5/24

Quiet Hours is a new feature that improves your customer’s experience.  Enabling Quiet Hours prevents the InvoiceCloud platform from sending outbound communication — such as emails, text messages, and other notifications that might disrupt your payers — between the hours of 6 pm and 10 am the next day.

Why is this important?

• Improved Customer Experience: By aligning communications with your call center’s staffed hours, you provide customers with a more efficient and timely service experience, minimizing wait times and improving overall satisfaction.
• Increased Engagement: When customers receive communications at the right time, they’re more likely to take action.
• Customized For Your Business: Quiet hours is optional for and can be turned off if it doesn’t fit your business needs.

By optimizing your communication strategy, you can build stronger relationships with your customers and drive better results for your business. To enable Quiet Hours, submit a case via Support Central.