Smoother Paperless Enrollment

Published 8/3/23

Updated messaging ensures your payers have a seamless paperless enrollment experience. For billers who currently do not require an email address to be entered in the first step of the payment flow, a new, updated message will now indicate that an email address is required to complete paperless registration on the Review Payments page. This is a reminder to payers that for the best experience, an email is necessary to complete registration and receive a paperless bill.

Payers can also select which invoice they would like to enroll in paperless billing on the payment review page if there are multiple in their cart. This will give the payer flexibility over which invoice will be delivered digitally or by mail.

Additionally, if the payment is processed but the paperless sign-up fails, due to an email not being entered, then a message will be shown on the confirmation page stating “Your paperless registration was unsuccessful. Please log in to register for paperless.”