by InvoiceCloud Team | Jan 26, 2023 | infographic, online payments, research
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what encourages them to make payments on time. This knowledge can impact customer satisfaction scores, efficient revenue collection, and more. The...
by InvoiceCloud Team | Dec 22, 2022 | apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main source of revenue for many organizations, but research also indicates this touchpoint can have a major impact on customer satisfaction and the...
by InvoiceCloud Team | Oct 20, 2022 | customer experience, customer satisfaction, research, user experience, utilities
Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason. Customer satisfaction (CSAT) can dictate everything from call volumes and other operational efficiencies to J.D. Power scores. However, while...
by InvoiceCloud Team | Aug 31, 2022 | culture, implementations, integrations, partnerships, values
From its inception, InvoiceCloud has been a partner-first company. No one knows this better than one of InvoiceCloud’s longest-tenured employees, Sam Evrard, who has had a unique front-row seat to the development, implementation, and success of InvoiceCloud’s...
by InvoiceCloud Team | Mar 30, 2022 | customer churn, customer satisfaction, infographic, online payments, policyholder experience, self-service
Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. Customer expectations have changed. Today’s policyholders expect real-time, personalized information – and many carriers are struggling to...
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