by InvoiceCloud Team | Dec 22, 2022 | apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main source of revenue for many organizations, but research also indicates this touchpoint can have a major impact on customer satisfaction and the...
by Brian Melle | Nov 10, 2022 | client stories, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainablewater supply to nearly 41,000 residents. However, the district felt restricted in its ability to meet customerexpectations when it came to collecting payments, largely...
by Brian Melle | Jul 27, 2022 | client stories, digital payments, ebpp, online payment system, self-service, user experience, utilities
Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services often means more in-person and mail-in payments for your team to field. And as workloads become more disproportionate, it becomes more difficult for...
by Tessa Newell | Mar 10, 2022 | customer experience, customer satisfaction, ebpp, research, self-service
If your staff is tired of fielding payment-related calls from the residents of your city, town, or village — whether to make payments over the phone, ask a payment-related question, or file a complaint — your resident payment experience may be lacking some important...
by Tessa Newell | Feb 10, 2022 | customer engagement, ebpp, online payment system, online payments, self-service
In the thick of the digital age, where seemingly everything is done online, the cost of paper today has become no small matter. According to a market report, all grades of paper are rising in cost with wood pulp averaging $250 per ton — up 25% from previous years. In...
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