1. The Secret to Better JD Power Scores

    Posted on October 26, 2022

    For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…

  2. New Research: the Most Important Moment for Utility Customer Satisfaction 

    Posted on October 20, 2022

    Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….

  3. Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story 

    Posted on October 6, 2022

    Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…

  4. True SaaS for Insurance: Meeting Policyholder Expectations Today and Tomorrow 

    Posted on September 23, 2022

    As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs…