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Increasing Self-Service Saves Utility $900k Annually: Client Story
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…
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What Billers Say About Invoice Cloud’s Implementations
Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most…
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Why Use Outbound Payments for Insurance Claims?
Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for other property…
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3 Benefits of an Enhanced Interactive Voice Response Solution
We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…
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How Innovative is Your Premium Payment Experience?
If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on a journey…
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Research: are Seniors Adopting Online Payments?
Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time…
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4 Ways Your Organization Can Drive Online Payment Adoption for Taxes
When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving customers to make…
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Decreasing Late Payments with Higher CSAT: Client Story
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
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How to Protect Your Utility or Municipality from Cyberthreats
In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals…
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Driving Self-Service Adoption with Enhanced CX: Client Story
In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…
