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The Long-Reaching Impact of Paperless Adoption
In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
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How do Americans Prefer to Receive Claims Payments?
When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…
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Infographic: Closing the Insurance Talent Gap by Digitizing Billing and Payments
The insurance industry is facing a talent shortage several years in the making, at a time when business expenses…
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Infographic: The State of Online Payments Today
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
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Infographic: Digital Transformation in the Insurance Industry
Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good…
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Infographic: The State of Online Payments in 2021
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
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Infographic: Municipal Benefits of Digitizing Tax Collection Services
One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections…
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[Infographic]: The Current State of Online Payments
For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…
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[Infographic]: Customer Experience in the Insurance Industry
There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing…
