The insurance industry is facing a talent shortage several years in the making, at a time when business expenses and policyholder expectations are higher than ever. In our ebook, The Digital Bridge: Closing the Insurance Talent Gap, we explore how insurers can utilize...
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what encourages them to make payments on time. This knowledge can impact customer satisfaction scores, efficient revenue collection, and more. The...
Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. Customer expectations have changed. Today’s policyholders expect real-time, personalized information – and many carriers are struggling to...
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what encourages them to make payments on time. This knowledge could mean the difference between receiving consistent bill payments and not...
One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections — are an inherent part of tax events, even if they drain time, resources, and employee energy. However, some local governments are...
For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And as customers expectations continue to center on convenience and flexibility, getting your only payment channels right is a key...
![[Infographic]: The Current State of Online Payments](https://invoicecloud.net/blog/wp-content/uploads/2022/05/featured-blog-state-of-online-payments-tbn.jpg)
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