by InvoiceCloud Team | Jan 26, 2023 | infographic, online payments, research
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what encourages them to make payments on time. This knowledge can impact customer satisfaction scores, efficient revenue collection, and more. The...
by InvoiceCloud Team | Mar 30, 2022 | customer churn, customer satisfaction, infographic, online payments, policyholder experience, self-service
Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good reason. Customer expectations have changed. Today’s policyholders expect real-time, personalized information – and many carriers are struggling to...
by InvoiceCloud Team | Dec 2, 2021 | customer experience, customer satisfaction, infographic, online payments, research, self-service
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what encourages them to make payments on time. This knowledge could mean the difference between receiving consistent bill payments and not...
by InvoiceCloud Team | Aug 18, 2021 | digital payments, infographic, online payment system, online payments, saas
One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections — are an inherent part of tax events, even if they drain time, resources, and employee energy. However, some local governments are...
![[Infographic]: The Current State of Online Payments](https://invoicecloud.net/blog/wp-content/uploads/2022/05/featured-blog-state-of-online-payments-tbn.jpg)
by InvoiceCloud Team | Nov 11, 2020 | customer experience, infographic, online payments, user experience
For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And as customers expectations continue to center on convenience and flexibility, getting your only payment channels right is a key...
![[Infographic]: Customer Experience in the Insurance Industry](https://invoicecloud.net/blog/wp-content/uploads/2022/05/Featured-Blog-Image.jpg)
by InvoiceCloud Team | Aug 19, 2020 | customer experience, infographic, insurance, research
There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing customer churn by improving overall policyholder satisfaction levels. Policyholder satisfaction, however, can be impacted by so many different factors...
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