by Julie Schieni | May 15, 2023 | customer churn, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service, user experience
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just beginning. A confluence of factors has ushered us into this gap in the insurance workforce, including the Great Resignation — a trend in which...
by Brian Melle | Apr 13, 2023 | adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization, whose mission is to advocate for Georgia’s farm families and for a strong agriculture industry. The organization has offices...
by Julie Schieni | Feb 27, 2023 | customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience
Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with providers when they receive a bill or pay a premium, making these touchpoints the best opportunity some...
by Brian Melle | Jan 19, 2023 | adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased staff’s manual workload. This caused a difficult policyholder payment experience along with...
by Angela Abbott | Nov 21, 2022 | client stories, customer effort, customer experience, customer satisfaction, digital payments, insurance
Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between advocacy at federal and local levels, educational programs, and the general empowerment of farming families, Farm Bureaus are actively building a...
by Angela Abbott | Sep 23, 2022 | client stories, customer churn, customer satisfaction, digital payments, ebpp, insurance, policyholder experience, saas, Uncategorized, user experience
As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs of customers may change, one thing remains the same — policyholders will not renew policies with insurance providers that don’t meet...
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