by Tessa Newell | Mar 15, 2023 | client stories, customer engagement, customer experience, customer satisfaction, digital payments, ebpp, google pay, mobile wallet, online payment system, online payments, partnerships, saas, self-service, utilities
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share lessons learned, best practices, and insights on the future of energy and water. InvoiceCloud was thrilled to participate in the...
by Sara Faied | Feb 16, 2023 | apple pay, customer experience, digital payments, google pay, mobile wallet, omni-channel, online payment system, online payments, paypal, research
We talk a lot about payment channels, but what exactly are they? As their name suggests, payment channels are basically any way that a customer might make a payment or anywhere that you (as a merchant) might accept a payment. For digital payment channels, this “where”...
by InvoiceCloud Team | Dec 22, 2022 | apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main source of revenue for many organizations, but research also indicates this touchpoint can have a major impact on customer satisfaction and the...
by Jessica Allen | Nov 30, 2022 | adoption, digital payments, mobile wallet, omni-channel, self-service
Fall and winter usher in some lovely end-of-year milestones – the holiday season, time with family, and some truly picturesque weather, to name a few. One unfortunate year-end tradition? The arrival of flu season. The 2022-2023 flu season is already...
by Sara Faied | Sep 7, 2022 | digital payments, ebpp, mobile wallet, online payment system, online payments, paypal
When you think of cryptocurrency (or “crypto”), you might picture a futuristic type of currency that belongs in the financial landscape of tomorrow – but believe it or not, the crypto future we’ve heard about is already here. Despite being at the forefront of today’s...
by Sara Faied | Dec 10, 2021 | customer effort, customer experience, customer satisfaction, digital payments, mobile wallet, online payment system, paypal, user experience
Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals, the end of the year brings up a critical question: what trends will shape the payments industry this year? While it’s impossible to know for sure, we do...
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