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Expanding the Payment Experience for Utility Customers
Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,…
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Increasing Self-Service Saves Utility $900k Annually: Client Story
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…
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How Innovative is Your Premium Payment Experience?
If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on a journey…
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Research: are Seniors Adopting Online Payments?
Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time…
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4 Ways Your Organization Can Drive Online Payment Adoption for Taxes
When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving customers to make…
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Decreasing Late Payments with Higher CSAT: Client Story
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
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How to Protect Your Utility or Municipality from Cyberthreats
In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals…
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Driving Self-Service Adoption with Enhanced CX: Client Story
In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…
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The Benefits of a Reconciliation Tool for Insurance Organizations
Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…
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What it Takes to Join the Invoice Cloud Implementation Team
The implementation team at Invoice Cloud truly bridges the gap between two major pillars of our organizational mission: providing both a simple, online payment solution that makes our clients’ jobs easier…
