by Julie Schieni | May 15, 2023 | customer churn, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service, user experience
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just beginning. A confluence of factors has ushered us into this gap in the insurance workforce, including the Great Resignation — a trend in which...
by Brian Melle | Apr 13, 2023 | adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization, whose mission is to advocate for Georgia’s farm families and for a strong agriculture industry. The organization has offices...
by Julie Schieni | Feb 27, 2023 | customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience
Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with providers when they receive a bill or pay a premium, making these touchpoints the best opportunity some...
by Angela Abbott | Sep 23, 2022 | client stories, customer churn, customer satisfaction, digital payments, ebpp, insurance, policyholder experience, saas, Uncategorized, user experience
As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs of customers may change, one thing remains the same — policyholders will not renew policies with insurance providers that don’t meet...
by Brian Melle | Aug 24, 2022 | adoption, client stories, customer experience, customer satisfaction, insurance, online payment system, online payments, policyholder experience
Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team wanted was for modern expectations to put the organization out of touch. Outdated billing and payment technology in particular was causing issues for...
by Tessa Newell | Jun 15, 2022 | adoption, customer effort, customer engagement, digital payments, online payments, policyholder experience, self-service
From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days. One of their biggest challenges is keeping up with the rapidly changing expectations and needs of policyholders. Luckily for insurers, the answer...
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