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Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers
Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
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Demographic Breakdown: Payment Channel Preferences by Age, Income, and Region
Investigating data demographically is paramount due to the inherent diversity in payment channel preferences among individuals. Recognizing that not…
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Rethinking Transaction Fees: The Unexpected Benefits for Businesses
In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…
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How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
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How do Americans Prefer to Receive Claims Payments?
When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…
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Mail Fraud: How Digital Payments Can Offset the Rising Threat
Despite our increasingly paperless world, mail fraud has emerged as a pervasive and evolving threat — in fact, mail…
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What Water Systems can Learn from Digital Billing and Payments Research
This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
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The Top 3 Digital Payment Issues and How to Address Them
In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…
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The 2024 Payment Experience Checklist
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
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3 Bill Payment Trends to Know for 2024
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
