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On-demand Webinar: the State of Municipal Bill Payments
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main…
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Video: Truckee Meadows Water Authority Stabilized Rates with Stellar Digital Payment Experience
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, was struggling to stabilize rates and improve internal operations…
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Video: Soquel Creek Conserves Resources Through Frictionless Payments
Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainable water supply to nearly…
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The Secret to Better JD Power Scores
For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…
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New Research: the Most Important Moment for Utility Customer Satisfaction
Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….
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Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…
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[On-demand Webinar] 10 Minutes to Impress with Utility Customer Engagement
For utility providers, time is of the essence. In fact, according to a recent study, utility providers typically only…
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Video: Bona Vista Water Improves Productivity with Online Payment Services
Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services…
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CS Week Recap: Transforming Utility Customer Behavior
For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…
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What to Expect From a Modern CIS
Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…
