1. Harnessing SaaS to Transform the Policyholder Experience

    Posted on April 18, 2025

    Insurance continues to undergo rapid transformation, driven by rising customer expectations and the increasing frequency of catastrophic claims. Automation…

  2. 3 Strategies for Preventing Delinquent Premium Payments

    Posted on October 23, 2024

    One of the most prominent reasons insurance carriers lose policies is due to late or delinquent premium payments. Besides…

  3. Sapiens Podcast: Changing Trends in Online Financial Transactions

    Posted on July 10, 2024

    Online financial transactions are here to stay in the insurance industry. With their speed, security, and ease of processing,…

  4. Podcast: Delivering Seamless Digital Policyholder Experiences

    Posted on June 13, 2024

    For insurers committed to improving digital policyholder experiences, digitizing payments should be a priority. Payments are where the rubber…

  5. The Evolution of Insurance Claims

    Posted on March 7, 2024

    Insurance claims are a concept that’s been around for centuries. These payments alleviate financial burdens during some of the…

  6. How do Americans Prefer to Receive Claims Payments?

    Posted on February 23, 2024

    When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…

  7. InvoiceCloud Recognized by PropertyCasualty360 Luminaires for Transformative Payment Solution

    Posted on October 4, 2023

    In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…

  8. The Key to Preventing Insurance Agent Burnout 

    Posted on June 7, 2023

    According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is…

  9. Enhanced Policyholder Experience Drives Digital Engagement: Client Story

    Posted on January 19, 2023

    EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling with inefficient collections technology that complicated payments and…

  10. Video: How Ellington Mutual is Meeting Today’s Customer Expectations

    Posted on August 24, 2022

    Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…