-
Video: City of Escondido Saves Staff Time by Driving Self-Service
The InvoiceCloud model was developed around customer success — which means, literally, our team can’t succeed until our customer…
-
3 Real-Life Ways Frictionless Payments Improve Revenue Collection
What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…
-
Why Does InvoiceCloud Follow a Servant Leadership Structure?
We’ve all worked for that one company (or maybe companies, plural) that subscribes to a traditional, hierarchical organizational structure….
-
CS Week Recap: Transforming Utility Customer Behavior
For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…
-
What to Expect From a Modern CIS
Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…
-
Frictionless Payments Increase Policyholder Satisfaction: Client Story
As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc.,…
-
3 Ways InvoiceCloud Can Improve Your AM Best Score
Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…
-
Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…
-
Infographic: Digital Transformation in the Insurance Industry
Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good…
-
6 Tips for Improving Constituent Communications
For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…
