1. How Innovative is Your Premium Payment Experience?

    Posted on June 16, 2021

    If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on a journey…

  2. Decreasing Late Payments with Higher CSAT: Client Story

    Posted on May 26, 2021

    There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…

  3. The Benefits of a Reconciliation Tool for Insurance Organizations

    Posted on April 28, 2021

    Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…

  4. What is CX vs. UX?

    Posted on March 10, 2021

    User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…

  5. 3 Tips for Your Easiest Tax Event Ever

    Posted on January 20, 2021

    Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…

  6. What are Outbound Campaigns for Billing Organizations?

    Posted on January 13, 2021

    The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…

  7. Increased Customer Satisfaction Saves Resources: Client Story

    Posted on December 2, 2020

    Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for an effective…

  8. Improve Online Payments with 3 Research-based Tips

    Posted on October 28, 2020

    When it comes to making payments, customer expectations can change rapidly — and it’s your organization’s job to keep…

  9. 5 Customer Preference Trends Your Organization Needs to Know

    Posted on June 24, 2020

    How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…

  10. Increased Customer Satisfaction with Simplified Payments: Client Story

    Posted on May 13, 2020

    For most organizations, customer satisfaction levels are an area of constant focus. That’s because customer needs and expectations are…