1. What is CX vs. UX?

    Posted on March 10, 2021

    User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…

  2. Why Do Billing Organizations Need a Payment Reconciliation Tool?

    Posted on March 3, 2021

    Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital part…

  3. 3 Takeaways from New Research on Millennial Policyholders

    Posted on February 17, 2021

    As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because this…

  4. 3 Tips for Your Easiest Tax Event Ever

    Posted on January 20, 2021

    Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…

  5. What are Outbound Campaigns for Billing Organizations?

    Posted on January 13, 2021

    The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…

  6. The 5 Biggest Payment Engagement Trends for 2021

    Posted on January 6, 2021

    With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

  7. How 2020 Accelerated Online Payment Adoption

    Posted on December 30, 2020

    This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…

  8. The Ultimate Online Payment Security Checklist

    Posted on December 16, 2020

    With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time…

  9. Improved Payment Processing Drives Online Adoption: Client Story

    Posted on November 4, 2020

    The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…

  10. Expanded Payment Options Increase Efficiencies: Client Story

    Posted on October 14, 2020

    For billing organizations, few aspects of the payments process present a greater challenge than a limited electronic bill presentment…