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What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
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Why Do Billing Organizations Need a Payment Reconciliation Tool?
Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital part…
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3 Takeaways from New Research on Millennial Policyholders
As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because this…
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3 Tips for Your Easiest Tax Event Ever
Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…
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What are Outbound Campaigns for Billing Organizations?
The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…
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The 5 Biggest Payment Engagement Trends for 2021
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…
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How 2020 Accelerated Online Payment Adoption
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…
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The Ultimate Online Payment Security Checklist
With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time…
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Improved Payment Processing Drives Online Adoption: Client Story
The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…
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Expanded Payment Options Increase Efficiencies: Client Story
For billing organizations, few aspects of the payments process present a greater challenge than a limited electronic bill presentment…
