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Increasing Self-Service Saves Utility $900k Annually: Client Story
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…
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What Billers Say About Invoice Cloud’s Implementations
Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most…
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Why Use Outbound Payments for Insurance Claims?
Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for other property…
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3 Benefits of an Enhanced Interactive Voice Response Solution
We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…
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4 Ways Your Organization Can Drive Online Payment Adoption for Taxes
When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving customers to make…
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Decreasing Late Payments with Higher CSAT: Client Story
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
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The Benefits of a Reconciliation Tool for Insurance Organizations
Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…
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The Mobile Payment Platform Optimization Checklist
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…
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How to Find the Best Online Payment Solution for Workers’ Comp
The economic impact of the COVID-19 pandemic has been devastating, leaving millions unemployed in the U.S. alone. While every corner…
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What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
