1. Decreasing Late Payments with Higher CSAT: Client Story

    Posted on May 26, 2021

    There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…

  2. The Benefits of a Reconciliation Tool for Insurance Organizations

    Posted on April 28, 2021

    Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…

  3. The Mobile Payment Platform Optimization Checklist

    Posted on April 14, 2021

    Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…

  4. How to Find the Best Online Payment Solution for Workers’ Comp

    Posted on March 17, 2021

    The economic impact of the COVID-19 pandemic has been devastating, leaving millions unemployed in the U.S. alone. While every corner…

  5. What is CX vs. UX?

    Posted on March 10, 2021

    User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…

  6. Why Do Billing Organizations Need a Payment Reconciliation Tool?

    Posted on March 3, 2021

    Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital part…

  7. 3 Takeaways from New Research on Millennial Policyholders

    Posted on February 17, 2021

    As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because this…

  8. 3 Tips for Your Easiest Tax Event Ever

    Posted on January 20, 2021

    Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…

  9. What are Outbound Campaigns for Billing Organizations?

    Posted on January 13, 2021

    The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…

  10. The 5 Biggest Payment Engagement Trends for 2021

    Posted on January 6, 2021

    With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…