by Patty Melton | Jun 1, 2023 | adoption, customer engagement, customer satisfaction, digital payments, integrations, omni-channel, one-time payment, online payment system, online payments, self-service
In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in ensuring on-time payments and avoiding the pitfalls of late collections. Earlier tax payments are of paramount importance to the...
by Julie Schieni | Feb 27, 2023 | customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience
Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with providers when they receive a bill or pay a premium, making these touchpoints the best opportunity some...
by Sara Faied | Feb 16, 2023 | apple pay, customer experience, digital payments, google pay, mobile wallet, omni-channel, online payment system, online payments, paypal, research
We talk a lot about payment channels, but what exactly are they? As their name suggests, payment channels are basically any way that a customer might make a payment or anywhere that you (as a merchant) might accept a payment. For digital payment channels, this “where”...
by Jessica Allen | Nov 30, 2022 | adoption, digital payments, mobile wallet, omni-channel, self-service
Fall and winter usher in some lovely end-of-year milestones – the holiday season, time with family, and some truly picturesque weather, to name a few. One unfortunate year-end tradition? The arrival of flu season. The 2022-2023 flu season is already...
by Jessica Allen | May 27, 2022 | adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience
What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t overcome with a friend or a coworker? Or even an uncomfortable piece of clothing rubbing against your skin? Well, in the world of payments, that definition isn’t too far...
by Cory Leaman | Jan 19, 2022 | adoption, client stories, customer engagement, digital payments, omni-channel, online payments, self-service
Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over five million InvoiceCloud users participated in the global sweepstakes, which ran from October 1 to December 20, 2021, and was created to...
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