by Jessica Allen | May 27, 2022 | adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience
What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t overcome with a friend or a coworker? Or even an uncomfortable piece of clothing rubbing against your skin? Well, in the world of payments, that definition isn’t too far...
by Cory Leaman | Jan 19, 2022 | adoption, client stories, customer engagement, digital payments, omni-channel, online payments, self-service
Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over five million InvoiceCloud users participated in the global sweepstakes, which ran from October 1 to December 20, 2021, and was created to...
by Taylor Molstad | Dec 17, 2021 | adoption, customer experience, digital payments, omni-channel, user experience
Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop, maybe for the first time in months. If so, you’re probably used to viewing a menu or placing an order via a QR code; digital or...
by Jessica Allen | Nov 5, 2021 | apple pay, digital payments, ebpp, google pay, mobile wallet, omni-channel, paypal, self-service
Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill payment experience. In 2020, digital wallet adoption rose to 55% of consumers worldwide, and industry experts predict that...
by Sarah Faied | Oct 14, 2021 | mobile wallet, omni-channel, one-time payment, online payment system, online payments, user experience, values
Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable and equal access to financial services, including payments, transactions, insurance, loans, and more, regardless of...
by Steve Schult | Oct 6, 2021 | customer experience, customer satisfaction, omni-channel, user experience
Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers. In fact, according to an InvoiceCloud survey, 43% of consumers say it’s their preferred payment method. So, with digital payment...
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