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Infographic: The State of Online Payments in 2021
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
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3 Survey Insights on Bill Payment Expectations for 2022
Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…
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Webinar Recap: The Digital Wallet Revolution
Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill payment experience. In 2020, digital…
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Utility Payment Experience Drives 614% Adoption Spike: Client Story
For service providers, improving the utility payment experience is arguably one of the most positively impactful things an organization can do. Namely,…
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Encouraging Self-Service Payments with AgentConnect
Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…
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Paperless Enrollment Decreases Utility Shutoffs by 72%: Client Story
Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…
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4 Keys to Reducing Late Premium Payments and Cancellations
Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…
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Increasing Self-Service Saves Utility $900k Annually: Client Story
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…
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4 Ways Your Organization Can Drive Online Payment Adoption for Taxes
When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving customers to make…
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Decreasing Late Payments with Higher CSAT: Client Story
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
