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ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options?
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…
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How Automating Premium Payments Reduces Costs and Workloads
The challenges of inflation have significantly impacted our nation, and the insurance industry is no exception. Despite hopeful projections…
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5 Steps to Better Constituent Engagement
In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…
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What’s Causing the Insurance Talent Shortage (and How Can Carriers Cope)?
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just…
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Mount Pleasant Waterworks Saves 15 Hours a Week with Frictionless Digital Payment Solution: Client Story
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with…
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The Results of Truckee Meadows’ Successful Paperless Billing Adoption Campaign
Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…
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The Real-Life Benefits of Driving Digital Payment Adoption
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…
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Event Recap: Oracle Edge 2023
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…
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3 Ways Digital Payments Improve the County Tax Office Experience
It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle…
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On-demand Webinar: the State of Digital Premium Payments
Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with…
