Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can impact revenue collection and other internal processes, as this touchpoint is the most common way customers interact with their...
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The outdated solution lacked many of the modern, user-friendly payment options the modern utility customer expects and, on top of that,...
InvoiceCloud was thrilled to participate in Utility 2030’s (U2030) Annual SPARK Meeting last week. Established in January 2020, U2030 serves as a dynamic community of utility industry leaders and technology partners who are dedicated to cultivating connections and...
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid structure left customers feeling frustrated with a poor payment experience and increased workload for staff with numerous collection issues....
The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend in which nearly 57 million Americans left their jobs for more fulfilling work and improved work-life balance, has had a profound effect on various...
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with an antiquated online payment system that impacted multiple aspects of its organization. Namely, the difficult-to-navigate interface...
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