EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling with inefficient collections technology that complicated payments and…

As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs…

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…

As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc.,…

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…

Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance….

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections…

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…