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3 Biller Ideas for New Year’s ResolutionsÂ
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some…
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On-demand Webinar: the State of Municipal Bill Payments
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main…
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Video: Truckee Meadows Water Authority Stabilized Rates with Stellar Digital Payment Experience
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with…
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The 2023 Payment Experience Checklist
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
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3 Contactless Payment Options to Help Combat Flu SeasonÂ
Fall and winter usher in some lovely end-of-year milestones – the holiday season, time with family, and some truly…
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Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and PaymentsÂ
Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between…
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Video: Soquel Creek Conserves Resources Through Frictionless Payments
Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainable water supply to nearly…
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The Key to Transforming Taxpayer BehaviorÂ
Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…
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The Secret to Better JD Power Scores
For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…
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New Research: the Most Important Moment for Utility Customer SatisfactionÂ
Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….
