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The 5 Biggest Payment Engagement Trends for 2021
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…
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Increased Customer Satisfaction Saves Resources: Client Story
Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for an effective…
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[Infographic]: The Current State of Online Payments
For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…
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Improved Payment Processing Drives Online Adoption: Client Story
The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…
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Webinar Recap: 5 Tips to Improve Policyholder Experience
From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….
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How to Optimize the Guest Checkout Route for Online Payments
The ‘guest checkout’ or ‘one-time payment’ route is something everyone has experience with. Almost all e-commerce sites offer customers…
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[Infographic]: Customer Experience in the Insurance Industry
There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing…
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Creating a Positive Insurance Payment Experience
In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization…
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Master Customer Engagement with Intelligent Communications
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…
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What is a Customer Effort Score–and Why Does it Matter?
There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…
