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Master Customer Engagement with Intelligent Communications
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…
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What is a Customer Effort Score–and Why Does it Matter?
There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…
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Improving User Experience with SaaS Software: Client Story
One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving industry….
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4 Benefits of a Strong Partner Network
When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into consideration…
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5 Customer Preference Trends Your Organization Needs to Know
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…
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Creating a Good User Experience for Online Payments
In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a…
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Increased Customer Satisfaction with Simplified Payments: Client Story
For most organizations, customer satisfaction levels are an area of constant focus. That’s because customer needs and expectations are…
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5 Benefits of Improving the Online Payment Experience
Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good…
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Why Now is the Time to Innovate, Despite Uncertainty
There’s no denying that, in a relatively short period of time, the world has changed significantly. These changes have…
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Is Your EBPP Providing a Bad User Experience?
Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every step…
