1. The Mobile Payment Platform Optimization Checklist

    Posted on April 14, 2021

    Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…

  2. InvoiceCloud and PayPal: 4 Unique Benefits for your Organization

    Posted on March 29, 2021

    At InvoiceCloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your organization. We’re continuously…

  3. What is CX vs. UX?

    Posted on March 10, 2021

    User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…

  4. Why Offer Pay by Text?

    Posted on February 3, 2021

    From social media and text messaging to emailing and more, most consumers spend the majority of their time on…

  5. What are Outbound Campaigns for Billing Organizations?

    Posted on January 13, 2021

    The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…

  6. The 5 Biggest Payment Engagement Trends for 2021

    Posted on January 6, 2021

    With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

  7. Increased Customer Satisfaction Saves Resources: Client Story

    Posted on December 2, 2020

    Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for evaluating an…

  8. [Infographic]: The Current State of Online Payments

    Posted on November 11, 2020

    For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…

  9. Improved Payment Processing Drives Online Adoption: Client Story

    Posted on November 4, 2020

    The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…

  10. Webinar Recap: 5 Tips to Improve Policyholder Experience

    Posted on September 23, 2020

    From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….