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Decreasing Late Payments with Higher CSAT: Client Story
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
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The Mobile Payment Platform Optimization Checklist
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…
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InvoiceCloud and PayPal: 4 Unique Benefits for your Organization
At InvoiceCloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your organization. We’re continuously…
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What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
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Why Offer Pay by Text?
From social media and text messaging to emailing and more, most consumers spend the majority of their time on…
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What are Outbound Campaigns for Billing Organizations?
The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…
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The 5 Biggest Payment Engagement Trends for 2021
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…
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Increased Customer Satisfaction Saves Resources: Client Story
Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for evaluating an…
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[Infographic]: The Current State of Online Payments
For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…
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Improved Payment Processing Drives Online Adoption: Client Story
The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…
