-
The 2024 Payment Experience Checklist
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
-
3 Bill Payment Trends to Know for 2024
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
-
San Angelo Restores Customer Trust with Secure Payments Solution: Client StoryÂ
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
-
LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
-
The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client StoryÂ
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
-
ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment SolutionÂ
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
-
ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options?Â
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…
-
Preparing to Bridge the Utility Workforce Gap
The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend…
-
How Automating Premium Payments Reduces Costs and WorkloadsÂ
The challenges of inflation have significantly impacted our nation, and the insurance industry is no exception. Despite hopeful projections…
-
What’s Causing the Insurance Talent Shortage (and How Can Carriers Cope)?
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just…