by Julie Schieni | May 15, 2023 | customer churn, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service, user experience
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just beginning. A confluence of factors has ushered us into this gap in the insurance workforce, including the Great Resignation — a trend in which...
by Brian Melle | May 3, 2023 | adoption, client stories, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, partnerships, self-service, user experience, utilities
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with an antiquated online payment system that impacted multiple aspects of its organization. Namely, the difficult-to-navigate interface...
by Brian Melle | Apr 13, 2023 | adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization, whose mission is to advocate for Georgia’s farm families and for a strong agriculture industry. The organization has offices...
by Katie Johnson | Mar 30, 2023 | adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s actually anything but — digital adoption is a critical metric that can have very real consequences on your organization’s day-to-day...
by Patty Melton | Mar 9, 2023 | adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience
It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle to find applicants for vacant roles, many counties cycle between the growing need to reduce office workload and the inability to hire staff to...
by Brian Melle | Jan 19, 2023 | adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased staff’s manual workload. This caused a difficult policyholder payment experience along with...
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