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3 Survey Insights on Bill Payment Expectations for 2022
Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…
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Webinar Recap: The Digital Wallet Revolution
Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill payment experience. In 2020, digital…
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3 Takeaways from New Local Government Research
In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…
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3 Utility Session Recaps from CS Week 2021
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…
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Encouraging Self-Service Payments with AgentConnect
Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…
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Key Takeaways from IASA Xchange 2021
The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the insurance industry….
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Infographic: Municipal Benefits of Digitizing Tax Collection Services
One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections…
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Why Use Outbound Payments for Insurance Claims?
Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for other property…
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Research: are Seniors Adopting Online Payments?
Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time…
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Decreasing Late Payments with Higher CSAT: Client Story
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
