1. The Evolution of Insurance Claims

    Posted on March 7, 2024

    Insurance claims are a concept that’s been around for centuries. These payments alleviate financial burdens during some of the…

  2. How Do Customers Prefer to Resolve Payment Issues?

    Posted on February 29, 2024

    In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…

  3. How do Americans Prefer to Receive Claims Payments?

    Posted on February 23, 2024

    When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…

  4. Mail Fraud: How Digital Payments Can Offset the Rising Threat

    Posted on February 15, 2024

    Despite our increasingly paperless world, mail fraud has emerged as a pervasive and evolving threat — in fact, mail…

  5. What Water Systems can Learn from Digital Billing and Payments Research

    Posted on February 9, 2024

    This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…

  6. The Top 3 Digital Payment Issues and How to Address Them

    Posted on January 17, 2024

    In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…

  7. The 2024 Payment Experience Checklist

    Posted on January 5, 2024

    As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…

  8. 3 Bill Payment Trends to Know for 2024

    Posted on December 8, 2023

    Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…

  9. San Angelo Restores Customer Trust with Secure Payments Solution: Client Story 

    Posted on October 19, 2023

    Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…

  10. InvoiceCloud Recognized by PropertyCasualty360 Luminaires for Transformative Payment Solution

    Posted on October 4, 2023

    In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…