1. Encouraging Self-Service Payments with AgentConnect

    Posted on September 17, 2021

    Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…

  2. Key Takeaways from IASA Xchange 2021

    Posted on September 1, 2021

    The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the insurance industry….

  3. Infographic: Municipal Benefits of Digitizing Tax Collection Services

    Posted on August 18, 2021

    One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections…

  4. Why Use Outbound Payments for Insurance Claims?

    Posted on June 30, 2021

    Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for other property…

  5. Research: are Seniors Adopting Online Payments?

    Posted on June 9, 2021

    Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time…

  6. Decreasing Late Payments with Higher CSAT: Client Story

    Posted on May 26, 2021

    There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…

  7. 3 New Biller Best Practices in the Wake of COVID-19

    Posted on May 5, 2021

    Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in response to the health…

  8. InvoiceCloud and PayPal: 4 Unique Benefits for your Organization

    Posted on March 29, 2021

    At InvoiceCloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your organization. We’re continuously…

  9. 3 Tips for Your Easiest Tax Event Ever

    Posted on January 20, 2021

    Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…

  10. The Ultimate Online Payment Security Checklist

    Posted on December 16, 2020

    With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time…