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Driving Self-Service Adoption with Enhanced CX: Client Story
In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…
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Celebrating Earth Day: The Impact of Paperless Billing
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…
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[Infographic]: Keeping up with Millennial policyholders
With a population of over 72 million, Millennials are currently the largest generation in North America. The significant buying…
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3 Takeaways from New Research on Millennial Policyholders
As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because this…
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3 Tips for Your Easiest Tax Event Ever
Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…
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What are Outbound Campaigns for Billing Organizations?
The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…
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How 2020 Accelerated Online Payment Adoption
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…
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The Ultimate Online Payment Security Checklist
With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time…
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Increased Customer Satisfaction Saves Resources: Client Story
Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for evaluating an…
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[Infographic]: The Current State of Online Payments
For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…
