1. Video: Truckee Meadows Water Authority Stabilized Rates with Stellar Digital Payment Experience

    Posted on December 13, 2022

    Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with…

  2. The 2023 Payment Experience Checklist

    Posted on December 8, 2022

    The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…

  3. Video: Soquel Creek Conserves Resources Through Frictionless Payments

    Posted on November 10, 2022

    Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainable water supply to nearly…

  4. The Key to Transforming Taxpayer Behavior 

    Posted on November 2, 2022

    Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…

  5. The Secret to Better JD Power Scores

    Posted on October 26, 2022

    For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…

  6. Fintech Trend to Watch: Cryptocurrency for Bill Payments

    Posted on September 7, 2022

    When you think of cryptocurrency (or “crypto”), you might picture a futuristic type of currency that belongs in the…

  7. Video: How Ellington Mutual is Meeting Today’s Customer Expectations

    Posted on August 24, 2022

    Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…

  8. On-demand Webinar: Transforming Policyholder Behavior

    Posted on June 15, 2022

    From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days….

  9. Video: City of Escondido Saves Staff Time by Driving Self-Service

    Posted on June 1, 2022

    The InvoiceCloud model was developed around customer success — which means, literally, our team can’t succeed until our customer…

  10. Infographic: Digital Transformation in the Insurance Industry

    Posted on March 30, 2022

    Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good…