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Disrupting without Disruption: The Reality of Digital Transformation for Utilities
It’s all well and good to talk about the importance of a modern customer experience (CX) and the consequences…
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Podcast: Delivering Seamless Digital Policyholder Experiences
For insurers committed to improving digital policyholder experiences, digitizing payments should be a priority. Payments are where the rubber…
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Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers
Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
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The Long-Reaching Impact of Paperless Adoption
In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
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Financial Literary Month: How Billers Can Keep Customers In-the-Know
April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…
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Event Recap: Oracle Edge and OUUG 2024
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…
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Rethinking Transaction Fees: The Unexpected Benefits for Businesses
In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…
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The Evolution of Insurance Claims
Insurance claims are a concept that’s been around for centuries. These payments alleviate financial burdens during some of the…
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How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
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How do Americans Prefer to Receive Claims Payments?
When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…
