by Tessa Newell | Mar 10, 2022 | customer experience, customer satisfaction, ebpp, research, self-service
If your staff is tired of fielding payment-related calls from the residents of your city, town, or village — whether to make payments over the phone, ask a payment-related question, or file a complaint — your resident payment experience may be lacking some important...
by Angela Abbott | Jan 13, 2022 | insurance, online payments, policyholder experience, research, self-service
In the race to digital transformation, the savviest insurers are taking the fastest route to the finish line: aligning their premium payment experience (the most frequent engagement point) with policyholder expectations. To deliver these critical insights to insurers,...
by InvoiceCloud Team | Jan 6, 2022 | customer effort, customer experience, digital payments, one-time payment, online payment system, paypal, research
Happy New Year! 2022 is in full swing and, if you’re anything like us, you’ve likely taken some time to reflect on your personal goals for the year – but what about your billing and payments resolutions? Have you considered how you might make your daily...
by Tessa Newell | Dec 30, 2021 | digital payments, online payments, policyholder experience, research, user experience
As we ring in the New Year at InvoiceCloud, we’re taking a look back at some of the biller resources we were lucky enough to create and share with you all over the past 12 months. We couldn’t help but notice there were a few pieces of content that really...
by InvoiceCloud Team | Dec 2, 2021 | customer experience, customer satisfaction, infographic, online payments, research, self-service
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what encourages them to make payments on time. This knowledge could mean the difference between receiving consistent bill payments and not...
by Tessa Newell | Nov 17, 2021 | customer experience, digital payments, online payments, research, self-service, user experience
Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your organization. For some organizations, collecting payments is their only regular interaction with customers, so their entire customer...
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