by InvoiceCloud Team | Jan 26, 2023 | infographic, online payments, research
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and what encourages them to make payments on time. This knowledge can impact customer satisfaction scores, efficient revenue collection, and more. The...
by Sara Faied | Jan 5, 2023 | adoption, customer engagement, customer frustration, customer satisfaction, research, self-service
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some time to reflect on your personal goals for the year – but what about your billing and payments resolutions? Have you considered how you might make your daily...
by InvoiceCloud Team | Dec 22, 2022 | apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main source of revenue for many organizations, but research also indicates this touchpoint can have a major impact on customer satisfaction and the...
by Tessa Newell | Dec 8, 2022 | adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes and, of course, areas for improvement. Once again, improving billing and payment processes is top of mind for many organizations – and for good...
by InvoiceCloud Team | Oct 20, 2022 | customer experience, customer satisfaction, research, user experience, utilities
Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason. Customer satisfaction (CSAT) can dictate everything from call volumes and other operational efficiencies to J.D. Power scores. However, while...
by Tessa Newell | Mar 10, 2022 | customer experience, customer satisfaction, ebpp, research, self-service
If your staff is tired of fielding payment-related calls from the residents of your city, town, or village — whether to make payments over the phone, ask a payment-related question, or file a complaint — your resident payment experience may be lacking some important...
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