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Preparing to Bridge the Utility Workforce Gap
The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend…
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How Automating Premium Payments Reduces Costs and WorkloadsÂ
The challenges of inflation have significantly impacted our nation, and the insurance industry is no exception. Despite hopeful projections…
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ACH Series, Part 1: What is an ACH Payment and How Does it Work?
Every day, billions of dollars move through a payment system called the Automated Clearing House (ACH), a complex but…
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The Key to Preventing Insurance Agent BurnoutÂ
According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is…
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5 Steps to Better Constituent EngagementÂ
In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…
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What’s Causing the Insurance Talent Shortage (and How Can Carriers Cope)?
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just…
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Mount Pleasant Waterworks Saves 15 Hours a Week with Frictionless Digital Payment Solution: Client Story
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with…
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3 Benefits of Automatically Matching Electronic Payments to Open InvoicesÂ
Of all the valuable resources billing organizations are looking to conserve these days, time is the most finite. Whether…
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The Results of Truckee Meadows’ Successful Paperless Billing Adoption Campaign
Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…
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Video: Georgia Farm Bureau Transforms Member Experience and Improves Payment EfficienciesÂ
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…
